They never left me for an extended period of time and I never felt ignored. They have a very good professional reputation. I know that I'm under the care of an expert. They always make sure to return my phone call as soon as possible. They've never left me waiting. I feel like they go out of their way to accommodate my schedule. I always get the appointment time I want.
The staff is friendly and welcoming. They are warm, yet professional and attentive. Even when notified that they have a personal phone call, they wait to take it later. Their full attention is always on the patient and the patient's needs. Dr. Collins has a frank, honest, no-nonsense manner about his patients. He takes great care to explain circumstances in a clear, non-patronizing manner. He is completely committed to helping us as long as it takes to find the best solution. I never have to worry that he'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. As well, the office always looks great, which says a lot for a pediatric practice.
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