I was referred to Dr. Strassman by a lactation consultant, which is why it shocked me when she gave unsolicited weaning advice to me when my son was 6 weeks old! She is very pleasant as long as you are agreeing with her, but if you disagree with any of her recommendations, she becomes a bully.
Most troubling, when I expressed concern about my son walking on his toes when he was 18 months old, she told me he would "grow out of it." So I waited for him to grow out of it. For YEARS. She kept reassuring me that as long as he was capable of walking flat footed (he could if he really thought about it), then he was fine, because her only concern was a tight Achilles tendon. I ended up switching peds when I had a switch in insurance. The new ped immediately gave a referral for a physical therapist. The physical therapist was SHOCKED that Dr. S. had said my son would "grow out of it." She said "they NEVER grow out of it." My son actually has VERY flat feet which makes it basically impossible for him to walk heel to toe without focusing on every step he takes--unless he has orthodics in his shoes, which he now has.
Paper work was also a nightmare at Children's Healthcare. Every time my insurance changed I had to fill out extensive forms for each of my 4 children...even though the only change was the insurance carrier/policy number. They would not allow me to fill out one form with the information that was duplicated between children (like address, phone numbers, employment information, my social security number, my husband's social security number...) then photocopy it and add in the child specific information...I had to fill it out 4 times...basically every year.
A minor note...the first floor waiting rooms at Children's Heathcare are terribly uncomfortable and long over due for renovations.
Over all, I wish I had switched to a new ped sooner. The only reason I didn't was my kids very rarely get sick, so we were only at the office for "well visits."
My child doesn't really care for #fullname|business~this pediatrician#, but we continue to go. Their bedside manner leaves something to be desired. I wish they had been a little more respectful of my values and opinions on parenting issues.They ask you for the issue with your child but will give you 10 secs to talk. They were a little understanding, but not enough. I got an appointment quickly. I've always waited 30- 45 mins for the doctor to come in the room. The waiting area is rather small, but there is always a seat available. It would be nice if it was more spacious, but I've never had to stand. Their office was quiet and peaceful.Need costumer service training for staffs.
After 18 years, it is time for my daughter to move on to a big-girl doctor. On her last visit before college, I alerted the staff she would not be returning and requested that her records be transferred to our family physician. A few days later, I received a call alerting me of the $<url removed> fee for transferring the records to a CD. If I choose not to pay the $40, I can come in tomorrow to pick up a "print out of vists and diagnoses," but not her full record file. Really? I think that I have more than paid for those records after 18 years of business, and wouldn't it have been much nicer to recieve a "thank-you for your business, we wish you well.....your records are ready to be picked up...."
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