After 18 years, it is time for my daughter to move on to a big-girl doctor. On her last visit before college, I alerted the staff she would not be returning and requested that her records be transferred to our family physician. A few days later, I received a call alerting me of the $<url removed> fee for transferring the records to a CD. If I choose not to pay the $40, I can come in tomorrow to pick up a "print out of vists and diagnoses," but not her full record file. Really? I think that I have more than paid for those records after 18 years of business, and wouldn't it have been much nicer to recieve a "thank-you for your business, we wish you well.....your records are ready to be picked up...."