Every time I come in for an appointment, and throughout the appointment, I'm always having to remind them who I am and what my circumstances are. It's very frustrating. The staff here could have been a lot more friendly, considering this is a family doctor. I did not feel very welcome. Sometimes, I have to persuade them that I have an important concern that needs their attention. There have been times that they've paid attention to my concerns, but not many. They barely gave me any information at all. I'm going to have to do my own research to get my questions answered. I wish they had a few more staff members on hand. They weren't severely understaffed but it was obvious they could've used more help.
I just asked for my medical records and was spoken to as if I was a 3 year old. The nurse who is in charge of records couldn't even tell me if there was a fee or what my records even consisted of. So I was transfered to to another have my "extremely complex situation" resolved. Just to be greated with more incompetence. She even argued with me about lacking the specific knowledge required for her to perform her job. This is a doctors office & everything shouls be taken care of. They barely gave me any information at all. I'm going to have to do my own research to get my questions answered. I have been disappointed by the staff everytime I have called with my questions and concerns. They definitely could have been more polite. When comparing them to others in their field, I would say they are by far the worst I have ever seen. Even CVS told me they are a very unreliable place. Unless youve got a cold or soar throat. Pretty much I've recieved more help and useful information on my own. So why am I paying these people to neglect me and treat me with utter disrespect, even hang up on me twice.
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