Matthew Keum, MD - Service Ratings
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Pain Management Specialists
WES SOM HC
Willoughby, OH
WES SOM HC
Willoughby, OH
LHPG Pain Management
Willoughby, OH
UH Mentor Hopkins Health Center
Mentor, OH
36060 Euclid Ave., Suite #101
Willoughby, OH 44094
Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Value
Poll Responses for Service
4.5 Star Average Based on the Following 25 Poll Questions:Does this provider ever overbook appointments here?
Asked 2 times
Answered "Yes, there is a definite trend of overbooking here" (40% satisfaction) 1 time
Answered "Never! They have lots of business, but they do such a great job of never overbooking." (100% satisfaction) 1 time
Does this provider always put the customer first?
Asked 1 time
Answered "Yes, they always put customers first" (80% satisfaction) 1 time
Does this provider adhere to the customer is always right policy?
Asked 1 time
Answered "Yes, they listen to all complaints and make every effort to correct the situation." (80% satisfaction) 1 time
Did this provider leave you unattended for an extended period of time?
Asked 2 times
Answered "No, I was always attended to" (80% satisfaction) 2 times
Does this provider offer flexible appointment times?
Asked 1 time
Answered "Absolutely! I never have a problem!" (100% satisfaction) 1 time
Was this provider sympathetic to your situation?
Asked 1 time
Answered "Yes! They went above and beyond to make me feel special and respected" (100% satisfaction) 1 time
Did they follow up with you after your appointment?
Asked 2 times
Answered "Yes, they made sure I had everything I needed!" (100% satisfaction) 2 times
Does this provider welcome questions?
Asked 1 time
Answered "Absolutely! They are happy to answer all of my questions" (100% satisfaction) 1 time
Did this provider promise services he/she couldn't provide?
Asked 3 times
Answered "Not at all! They exceeded my expectations" (100% satisfaction) 1 time
Answered "No, they were able to provide everything they said they would" (80% satisfaction) 2 times
Did you spend a lot of time in the waiting room at this provider's office?
Asked 1 time
Answered "No, my appointment started at the scheduled time" (80% satisfaction) 1 time
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