Dr Dilauro quoted me a cost of a cosmetic procedure but when paying I was charged $<url removed> more and the same thing happened on botox injections, $<url removed> more. When I complained her office manager said I was wrong. Make sure that Dr. Dilauro writes down the charges her self, that way you will have proof of the charges. This doctor is so money hungry that she only gives 6 months prescriptions instead of a year like most doctors. When I asked why I was told, she does that to make sure you come back!!!!!!!
Be careful on paying for cosmetic procedures. Dr Dilauro does not give you a written refund policy nor tell you. I paid for a Thermage treatment of $<url removed> and when I cancelled I was denied a refund due to their policy that I was not informed of. Dr. Dilauro ignored my phone calls and would not even give me another appointment. She also does not dress professional and her office is in need of cleaning.
The staff really knows what they're doing, and they know a lot about the company they work for. They're able to answer most of my questions, and the only ones they don't are the ones they need their boss's approval for. They are always prepared for my appointment and remember everything about me. They were late a few times to my appointments. I wish they had made more of an effort to be on time. It is so refreshing to see a provider that you can tell truly cares about their appearance. They strive to maintain a professional appearance and look their best at all times. They were easy to reach in an emergency. When I called they answered right away and I was so relieved to hear a friendly voice.
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