Colette Willins, MD - Service Ratings
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Family Doctors
UH Family Medicine Specialists
Westlake, OH
UH Family Medicine Specialists
Westlake, OH
UH Ohio Medical Group
Westlake, OH
UH Family Medicine Specialists
Westlake, OH
Willins Colette R
29325 Health Campus Dr, Comm Fam Med/Ste 1
Westlake, OH 44145
Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Value
Poll Responses for Service
4 Star Average Based on the Following 41 Poll Questions:Does this provider always take that extra step to make you feel special?
Asked 3 times
Answered "Yes, I always enjoy my appointments" (80% satisfaction) 1 time
Answered "No, I don't think they appreciate my loyalty" (40% satisfaction) 1 time
Answered "Not really, I've never seen them go above and beyond" (60% satisfaction) 1 time
Was this provider late to your appointments?
Asked 3 times
Answered "No, they were on time" (80% satisfaction) 2 times
Answered "Sometimes, it was a little frustrating" (60% satisfaction) 1 time
Does this provider treat every client equally?
Asked 1 time
Answered "Sometimes, but not all the time" (60% satisfaction) 1 time
Did they follow up with you after your appointment?
Asked 3 times
Answered "Yes." (80% satisfaction) 1 time
Answered "No, but they said they were going to!" (20% satisfaction) 1 time
Answered "Yes, they made sure I had everything I needed!" (100% satisfaction) 1 time
Does this provider have helpful information available online?
Asked 2 times
Answered "Yes" (80% satisfaction) 2 times
Does this provider welcome questions?
Asked 3 times
Answered "Absolutely! They are happy to answer all of my questions" (100% satisfaction) 1 time
Answered "Yes, they don't mind answering my questions" (80% satisfaction) 2 times
Was this provider willing to stay open late to accomodate your needs?
Asked 2 times
Answered "Sometimes, but most of the time they don't" (60% satisfaction) 2 times
Did you spend a lot of time in the waiting room at this provider's office?
Asked 2 times
Answered "The wait wasn't terrible, but it wasn't the best" (60% satisfaction) 2 times
Did you have to wait long after you arrived for your appointment?
Asked 2 times
Answered "I had to wait for a little while." (60% satisfaction) 1 time
Answered "No, I didn't have to wait very long" (80% satisfaction) 1 time
Does this provider promptly return your phone calls?
Asked 1 time
Answered "Yes" (80% satisfaction) 1 time
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