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West Chester Family Physicians Inc.

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West Chester Family Physicians Inc.
West Chester Family Physicians Inc.
(23 Reviews)
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8859 Brookside Ct Suite 101 West Chester, OH 45069
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About

West Chester Family Physicians Inc.

West Chester Family Physicians Inc. is a Family Doctor facility at 8859 Brookside Ct Suite 101 in West Chester, OH.
Primary Specialty

Family Doctor

Education Univ Of Ky Coll Of Med, Lexington Ky 40536
Training Bethesda Hosp, Family Medicine
Map and Directions
8859 Brookside Ct Suite 101, West Chester, OH 45069
Services West Chester Family Physicians Inc. offers family practice services in West Chester, OH. A family doctor is typically a general practitioner who treats most family members from children to adults.

West Chester Family Physicians Inc. in West Chester, OH may treat physical symptoms, prescribe medications, diagnose conditions and much more.

Please call West Chester Family Physicians Inc. at (513) 779-6225 to schedule an appointment in West Chester, OH or to get more information.
Consumer Feedback
(23 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
View All 23 Reviews Add a Review
Recent Reviews
Our whole family were patients of Dr. Lutt's for 10 years, and we really had no issues with her personally. However, increasingly, we've felt the level of personal care has been decreasing. It felt like the office had become just a turnstile - getting patients in and out as quickly as possible to bill those co-pays - like they were on a quota. We felt rushed when we saw the doctor - spent less time with her - and symptoms were being treated but the causes not addressed. Increasingly when we were expecting calls back from the doctor or advice as to what to do next after awaiting test results, we got none and would have to call and ask what we should do now. This has been going on for several years, and I have been personally frustrated with the quality of care. Last fall they ordered X-rays on my hips since I was having an issue walking. The results came back as some minor degenerative arthritis, but then nothing. No "here's what we want you to do now," "let's schedule another appointment to figure out where we go next," NOTHING. ??? That was in September. So after I still had no answers or response from her office after the holidays, we finally made the choice to try a new family physician that was closer to our home - which was not, at all, an easy choice. Now her office is refusing to release a full copy of our medical records to our new physician's office - which I believe is against the HIPPA law. So now we have to fight to get a full copy of our own records.

This WAS a good, family practice. But I fear it's been compromised by the demands of the new healthcare system, and changed it's focus from being patient-centered to billable-hour-centered.

This is my own opinion based on our personal experiences and you should always consult more than one knowledgeable source before making your decision about choosing a family practitioner.
by David S, xxx.xxx.201.80
June 02, 2014
My concerns and symptoms were not carefully considered. Doctor was not nice when I wanted more information or questions her rationale and diagnosis. Their staff was friendly enough, but they didn't go out of their way to help me. They didn't help me as much as I was hoping and didn't answer all my questions. The office was easy enough to find. I would never visit them again. I was very disappointed.
by Susan T xxx.xxx.68.50
July 03, 2012
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Recent Polls
Did this provider have reasonable prices?
Yes
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
by Anonymous xxx.xxx.1.3
March 05, 2013
Does this provider ever overbook appointments here?
Sometimes, they should allow for more time in between appointments
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
by Anonymous xxx.xxx.26.10
October 29, 2012
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