Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
Did you experience unnecessary pain during your visit?
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Is this provider easy to reach in an emergency?
Somewhat, they eventually called me back
Did this provider ever postpone your appointment?
No, they never postpone my appointment