Robert Small, MD - Service Ratings
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Westchester Bone & Joint Assoc
222 Westchester Ave
101
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Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Value
Poll Responses for Service
4 Star Average Based on the Following 13 Poll Questions:Is this provider easy to reach in an emergency?
Asked 2 times
Answered "Yes, they answered my call right away" (80% satisfaction) 1 time
Answered "Absolutely! I can always count on them" (100% satisfaction) 1 time
Was it easy to make an appointment with this provider?
Asked 1 time
Answered "Yes! It was effortless!" (100% satisfaction) 1 time
Did this provider seem irritated to be working with you?
Asked 1 time
Answered "No, they were polite" (80% satisfaction) 1 time
Does this provider welcome questions?
Asked 1 time
Answered "Absolutely! They are happy to answer all of my questions" (100% satisfaction) 1 time
Has this provider ever cancelled your appointment on you last minute?
Asked 1 time
Answered "Never, they are very reliable." (100% satisfaction) 1 time
Did you spend a lot of time in the waiting room at this provider's office?
Asked 2 times
Answered "No, my appointment started at the scheduled time" (80% satisfaction) 1 time
Answered "The wait wasn't terrible, but it wasn't the best" (60% satisfaction) 1 time
Did this provider rush your appointment?
Asked 1 time
Answered "Yes, I felt like an annoyance!" (20% satisfaction) 1 time
Did this provider pressure you to purchase any unnecessary products during your visit?
Asked 1 time
Answered "Absolutely not! I was never uncomfortable" (100% satisfaction) 1 time
Does this provider leave you on hold for a long time when you call?
Asked 1 time
Answered "I usually have to wait on hold for quite a while, but not as long as some other places" (60% satisfaction) 1 time
Was this provider willing to stay open late to accomodate your needs?
Asked 1 time
Answered "Not at all. They closed early even though they knew I needed help" (20% satisfaction) 1 time
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