Their staff was friendly enough, but they didn't go out of their way to help me. I felt like my needs were mostly met, but they didn't make any extra effort. They made sure every single question I ha d was answered, and are always available if I think of any more questions I want answered. They were friendly at some point but because i had to wait a long time when they finally got to me, they were rushing and made a few mistakes. I really appreciated the kindness of both the doctor and staff, i do but staff has some type of attitude with the doctor in front of me that I wonder if they know who's the boss and pays their bills. The wait was too long, at the end there were mistakes one after the other, trying to call back but no response or the phone is busy
MY EXPERIENCE: April - June, 2013 GUARANTEE: you, dear patient, will wait no less than an hour and ten minutes in a tired, neglected waiting room before a brow-beaten, nonetheless pleasant woman escorts you to the inner sanctum. There you'll cool your heels another fifteen minutes before the surgically enhanced face and improbable head of hair finally appears. Without so much as an apology, he gets right down to his business: schitck followed by momentary attention to your problem. He'll then string you (and your health insurance) along for as many appointments as possible. Meantime, observe how he demeans his staff (especially Melissa.) How those poor gals work for such an abusive schmuck, I'll never know. You, dear patient, deserve so much better than Matthew Olivo. Find another dermatologist.
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