I initially went to Dr. Olivo 6 years ago for MOHS surgery on a skin cancer growth. Dr. Olivo was very caring, concerned and took as much time as possible and the procedure went well. There did seem t o be a lot of staff conflict with the Doctor and always a long wait. Jump 6 years later......Olivo removed a small skin growth that he said was probably nothing. Next thing I know, I am in for another MOHS surgery. The closing process did not go well as I was not nub enough. I made it clear I was hurting and he did not seem to care. After done, I let him know how horrible it was and he just rushed out, to go to the next room.......to tend to his DOG! Who apparently comes to work every day. One of his staff members stated "What a pain the dog is and only listens to him". I observed while I waited and watched him go to other patients rooms, that he would stop in the room with his DOG between each person. No follow up call, not even when I did not show up to have stitches removed. I felt I would be better pulling them myself. I will never be back. Something has gone wrong in this mans practice.
This practice is just ridiculous. The staff is very unfriendly, the wait time is at least 2 hours and that is on a good day! Anytime I have ever had an appointment I have been there at least 2 1/2 h ours or more. The waiting room is always packed. Evening appoinments are never available. The staff offers no excuses for the delays, there is a sign on the wall that actually says to " be patient, when it is your turn the Doctor will give you all the time you need" I have just recently (yesterday) had a followup appointment and after 1 1/2 hours of waiting and with 3 people still in front of me, and I had another appointment down the street, I walked out! I am annoyed that I take vacation time, and I feel that my time is just as valuable as his. I will not be rescheduling, and sincerly hope that they don't send me a bill for cancelling, I should send them a bill for lost vacation time. There is no excuse for having to wait anywhere from 1 1/2 hours to 2 1/2 hours for a routine dermatology exam!!! Totally unacceptable on any level!!!
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