I've never seen a provider look so unprofessional. They obviously do not care about their appearance here because they looked like slobs. The magazines in their waiting room were so boring. It made my time in the waiting room drag. There's been quite a few times where I've been on my way to my appointment, and they've called me to postpone it. It's not all the time, but it's still annoying. The chairs in the waiting room were not too comfortable. I didn't want to wait too long. I showed up on time for my appointment but they weren't even there yet. I had to wait quite a while for them and my entire day's schedule was messed up.
I’ve been with Dr. Russell for about 6 years and have always been able to get an appointment in a timely manner, have never had to wait longer than 15 min to see her, the entire staff is superb, I’ve never felt rushed and she has always gotten to the root of my medical issue. Physically I feel 95% better compared to 70%, thanks to Dr. Russell and her team. She’s very knowledgeable and caring.
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