I found Dr. Hagel listed on the Medicaid - Coordinated Care list of providers. I called his office and asked his receptionist Donna if Dr. Hagel took Medicaid. I told her if he didn't take Medicaid I couldn't have the work done because I didn't have any money. She told me no problem let's set an appointment for you for tomorrow. I arrived early for the appointment to fill out the necessary paperwork and asked Donna again if Dr. Hagel took Medicaid because if he didn't I couldn't do the work because I didn't have any money. She said fine and handed me the form to fill out. After completing and handing back the form I reminded her again that I couldn't have the work done if it wasn't covered by Medicaid. A few minutes later she asked for my insurance card to photocopy, and returned the card about 5 min. later. The doctor called me in about 2 min. later, did an assessment and a little bit of grinding on one tooth. As I was leaving the office about 20 minutes later Donna informed me that they didn't take Medicaid. I told Donna that as a health professional myself I don't generate any charges to the client until I verify insurance and how much if any out-of-pocket expense the client would be responsible for. I told her I didn't like the way they did business and I would definitely not recommend their services to others. The $120 bill has now been turned over to collection. The public is not well served when you scam people into contracting services that you know they can't afford to pay for. I would definitely not recommend Dr. Hagel to anyone who is looking for an honest and professional practitioner.
I was completely at ease during my appointment here. They went to great lengths to make sure I was completely relaxed and comfortable the entire time. I thought the staff was amazing; they were so friendly and helpful, and made sure I felt welcome there. Their office was the absolute perfect temperature. It was so nice to be able to get out of the weather outside and sit in a relaxing, comfortable office. They offer the best pricing I've ever seen. I couldn't believe how little I ended up having to pay. They took the time to explain in detail plenty of techniques I could practice at home to prevent cavities and tooth decay.
They paid close attention to me and all of my questions were answered. Their staff is very friendly and professional. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. The office was very easy to locate. I didn't have any trouble finding it at all. I will absolutely return. I had an amazing experience, and they were by far the best I've ever seen.
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