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Oral Surgery Associates

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Webster, TX

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Oral Surgery Associates
Oral Surgery Associates
(18 Reviews)
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595 East Medical Center Boulevard Webster, TX 77598
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About

Oral Surgery Associates

Oral Surgery Associates is a Oral Surgeon facility at 595 East Medical Center Boulevard in Webster, TX.
Primary Specialty

Oral Surgeon

Map and Directions
595 East Medical Center Boulevard, Webster, TX 77598
Services Oral Surgery Associates is an Oral Surgeon located in Webster, TX. An Oral Surgeon is trained to diagnose, treat, and prevent diseases of the gums, teeth, and jaw. They can provide dental implants, wisdom tooth removal, jaw surgery, orthognathic surgery, tumor resection, revision procedures for TMJ, anatomical modeling, oral sedation and Rembrandt whitening.

Please call Oral Surgery Associates at (281) 461-1982 to schedule an appointment in Webster, TX or to get more information.
Consumer Feedback
(18 Reviews)
Service
4 star average for Service
Environment
5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Value
3 star average for Value
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Recent Reviews
My wisdom tooth removal went flawlessly, as did my daughter's the following year. My wife is having work done there this week. They were very good in following up with their patients after the procedure to see how things were going. I definitely recommend.
by Brian xxx.xxx.41.130
July 30, 2014
The staff here needs some major training on customer service. I went in for a consult with one of the oral surgeons. I showed up exactly four minutes before my appointment time and none of the staff were present. I figured they were all in a staff meeting or something which is cool. 19 minutes after my appointment, the staff finally comes out of their meeting and start working on the now back log of patients waiting. No apology, no explanation, nothing. That's fine but it's a sign, of what you decide but keep reading. I was 3rd to be called up to be given new patient paperwork and the woman behind the counter asked if I had my referral letter or x-rays. I said no because I wasn't told I needed any of that when I called to make the appointment a week ago and that my dentist had actually sent both over to them. Here comes the attitude. She just hands me the paperwork with no acknowledgement or anything. Bare in mind this is example number one of this place asking me for something I've already given them. I fill everything out but while I'm doing so, a different woman behind the counter calls me up and asks me for my medical and dental insurance cards. I said I didn't know I needed them (they should have let me know this when I initially called as these aren't something I carry around everyday!) but I've given all that information last week when I made the appointment...the second time someone has asked me for something I've already given them. So now it's been over 45 minutes past when my appointment was so needless to say I was annoyed especially since I had to go back to work. I'm finally called and the dental assistant wasn't friendly at all. Usually they make small talk when they walk you down to the exam room but all she did was call my name, said follow me and that's it. That's fine but still, it's a sign. She then asks me what brings me in and I had to repeat everything I've told the person I initially spoke to when I made the appointment and what I wrote on the paperwork...the third time I've had to repeat something I've already given them. I understand them wanting to hear it straight from me but why not wait until the dentist is present to ask because he's going to not only want to hear it but most likely ask the same exact thing!?! Anyways, the dentist was alright, fairly friendly but rushing probably to catch up from their meeting or whatever they had. Finally, and this is what ticked me off the most, it was almost an hour after my initial appointment time and I had to get back to work but they direct me to sit down in a back waiting room (I didn't know why as they didn't say why I needed to wait but I soon realized it was to wait for the billing person to talk about what my insurance would cover and costs). I couldn't wait any longer so I left the waiting room, went to the front desk and spoke to the initial woman that had an attitude and said that I needed to go and that can whoever I'm waiting for just call me with the info. She gets up and goes to the billing person's office and said that I want to leave. The billing woman comes out and said that she didn't even have my chart to tell me anything. I said that's fine, can you just call me whenever you can, today, tomorrow, I didn't care as there wasn't a rush. She was just as unhelpful and full of attitude as the first woman because all she said was that she's really busy and that I can call her to setup a time to talk about it later. Is that good customer service? That answer is no. You're the business, you serve the customer, not the other way around. Not only was this place taking up a lot of my time and actually wasting it because of their meeting, but now they wanted me to call them when it was more convenient for them?? Nope. I wasted a lot of time (and patience) at this place and with all the area dentists and specialists, I wouldn't give my business to any place that wasn't 100% professional, from the dentists to the office staff.

People, own your health. If you're not 100% comfortable with every aspect of a dentist office, doctor's office, etc., shop around! It's your body so make sure you can trust everybody in the office and that they are all professionals.
by Jonathan xxx.xxx.206.252
May 07, 2014
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Recent Polls
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.251.41
September 17, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.77.63
May 01, 2012
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