The office staff is friendly and helpful, but Dr. Ju did an unsatisfactory job with my daughter's front crowns, They were too big (both for looks and for the fact that they were uncomfortable and her bottom teeth hit them); the color was very mismatched to her teeth, and there was black at the gumline. He and the assistant told my daughter that it is normal for crowns to be a different color from her other teeth and they told her not to smile so widely!
When I complained, his boss told me that Dr. Ju is a nice man - what on earth does a dentist's personality have to do with the quality of his work? Then they said that it was because my insurance paid very little. They never discussed what type of work the insurance covered or didn't with me. And I don't see why that should mean someone must be fitted with crowns that are the wrong size - either her mouth was measured wrongly or the lab made crowns that didn't fit and Dr. Ju did not check before he put them in.
In all fairness, they did offer to redo the work, but they said themselves that they didn't know if the result would be any better. I felt I could not trust them to replace the crowns, since their standards of acceptable work do not seem to be very high. Now my kid has to go through the hassle and pain of having them replaced and I have to pay a lot to have that work corrected.
Getting an appointment at this office wasn't too difficult. The toothpaste they used during my cleaning tasted great. It made the experience that much better. One thing I noticed about their office was how absolutely fantastic it smelled. They must clean or sanitize all the time.
I took my 3 year old there for her first dental appointment and I was not at all impressed. There was loud construction going on during my visit. They were cold and not at all polite. They completely scared my child and then acted like it was my fault she was scared. When they tried to treat her she refused to let them touch her and they got nasty with her. The only 2 good things about our visit was the fact that they had children's tv programs on in the waiting room and the one nice Nurse who gave me a number to a pediatric dentist that is amazing about an hour and 20 mins from where I live. That's right, I would rather travel to an office that takes up most of my day than take my child back to this place.
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