They were so happy to answer each and every question I had. They also encouraged me to call if I need any more answers in the future. I like to keep records of everything I spend, so I was planning on asking them for an invoice for my procedure, but they gave me one before I even had to ask. I was impressed with their professionalism. Let me just say that the chairs in their waiting room leave something to be desired. They could use an upgrade as they are not the most comfortable. Their prices were pretty high, but I've had to spend more at other places. I was satisfied with my visit and feel that it was time and money well spent.
Although I have never had much to complain about I know that they always adhere to the customer is always right policy here. They take every complaint very seriously and strive to ensure that clients leave satisfied with their visit each and every time. I was worried that they were going to wear an obnoxious cologne, because I've dealt with that at other places, but they didn't even wear cologne. It was fantastic to be able to breathe freely the entire time. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. They were so nice and professional and even called me to remind me about my upcoming appointment. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to.
It is obvious that their office is cleaned regularly. It was fantastic. It's always uncomfortable having to sit through a dental procedure when they use really cold or hot water to rinse your teeth, but they didn't do that here. They made sure that I was comfortable with the water's temperature. When comparing them to others I have visited for the same condition, they are among the best I have seen. I love that I can count on them to work with me until they find a solution for my situation. Other places I've visited, seem to give up after they don't have an answer for me the first time, but not here. They listened closely to everything I was telling them, and showed a lot of attention to detail. I've never had to worry about them forgetting something or not reading my information correctly, which I've encountered at other places.
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