All in all I am very disappointed with this business. In addition to cleanings I have had two root canals and purchased two crowns from them.
The first root canal got infected after the cr own was installed. Dr. Pascal drilled through the crown to clean out the infection which worked, but an unsightly crown remained that eventually broke. They refused to replace the crown so I will be purchasing a new crown from a competitor in town.
The second crown I purchased from them did not fit when they installed it. Dr. pascal ground off most of the porcelain from the top of it which made for an unsightly metallic looking tooth. A couple years later the crown became loose and fell off. I was only slightly upset with this until they hit me with a $95 bill to re-cement it. They did not provide a sufficient answer as to why they did not warranty their work.
Lastly, during almost every visit they attempted to sell me unnecessary procedures and products.
It is my recommendation that West Reno Dental focus more on customer satisfaction. In the mean time I would not advise anyone to give them business as there are more skilled dentists in town that pride themselves on customer satisfaction.
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