Rockwell James E DMD - Service Ratings
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Rockwell James E DMD
176 Madison Avenue
Mount Holly, NJ 08060
Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Value
Poll Responses for Service
4 Star Average Based on the Following 30 Poll Questions:Does this provider leave you on hold for a long time when you call?
Asked 3 times
Answered "Yes, it never fails. I'm put on hold forever when I call" (40% satisfaction) 1 time
Answered "No, they are really great about answering the phone right away" (80% satisfaction) 1 time
Answered "Never! I don't think I've ever been put on hold here for a long time" (100% satisfaction) 1 time
Did this dentist give you your invoice promptly?
Asked 1 time
Answered "Absolutely! They gave me my invoice before I had even asked for one" (100% satisfaction) 1 time
Did this provider seem irritated to be working with you?
Asked 1 time
Answered "No, they were polite" (80% satisfaction) 1 time
Does this provider have helpful information available online?
Asked 2 times
Answered "Yes, they have a great website and are present in many online directories" (100% satisfaction) 1 time
Answered "Yes, but very little" (40% satisfaction) 1 time
Were you provided with payment plan and fee information before your dental treatment was scheduled?
Asked 2 times
Answered "Yes, I was given all the information before my treatment" (80% satisfaction) 2 times
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Asked 1 time
Answered "Absolutely! I'm always able to get my questions answered over the phone right away!" (100% satisfaction) 1 time
Did this provider rush your appointment?
Asked 2 times
Answered "No" (80% satisfaction) 1 time
Answered "Yes, I felt like an annoyance!" (20% satisfaction) 1 time
Does this provider promptly return your phone calls?
Asked 1 time
Answered "Not really. I usually have to wait a long time" (60% satisfaction) 1 time
Did this provider pressure you to purchase any unnecessary products during your visit?
Asked 1 time
Answered "Absolutely not! I was never uncomfortable" (100% satisfaction) 1 time
Was this provider sympathetic to your situation?
Asked 1 time
Answered "Yes, they were sympathetic and caring" (80% satisfaction) 1 time
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