Watch your step with their crooked insurance clerk ! They agreed to submit a pre determination to my Insurance company for my Disabled Wife as we were on a very limited budget.. Told it was approved and work started... After work was begun they used a BS Story on how they made a mistake and would need to be paid in full... My wife has been in a Hospital Out of State for 22 1/2 months and now they have amnesia and took my wife to court for payment which as she is in the hospital can't attend...THEY ARE CROOKED SCUMBAGS THAT YOU SHOULD AVOID AT ALL COSTS AS THEY LIE AND MAKE UP DIFERENT STORIES EVERY TIME YOU CONTACT THEM ! I HOPE THEY GET WHAT THEY'VE GOT COMING VERY SOON !.
I had a bad experience here and my review of that is listed below. I wanted to write to say that Dr. Rand himself met with me and was extremely fair. He did all that was in his power to correct the situation, including waiving fees and taking over as my dentist. What happened happened, but I bet it wouldn't have happened had I had Dr. Rand all along. If you want a skilled, knowledgable dentist you will be safe in Dr. Rand's hands. I'm willing to say my previous bad experience was based on one girl who works there and does not reflect the entire practice. It is just a shame I had to make a huge stink until I felt I was treated with the service I expect. Regardless, I thank Dr. Rand for going above and beyond to correct the problem.
Many complaints. 1. As a NEW patient, they did not explain anything, including that payment is due at time of visit. They did not check my insurance before performing a procedure which was not covered, and forced me to pay them right there. When I asked to only perform what is covered, they refused and lied to me about my available options. (I know they lied because I had confirmed information from another patient and one of the receptionists slipped up and admitted it once too.) 2. During my first visit and following 3 visits, the Dr., Dr. Amanat, never introduced herself, nor was I introduced to anyone there by name, nurse or otherwise. 3. When I made an appt. because I was in pain, they fixed a tooth based on charts and didn't listen to me when I insisted the pain was further back. 2 days later I had to return, and magically, there was a new cavity. Was it not there 2 days ago? 4. I was late to an appt. but called to say I would be late and asked if I should reschedule. I was told no it was fine. I got there and the Dr. Amanat said "I do not have the time today, because I am very busy with other things today." over my dental needs. Wow. I do feel like this young woman was acting as if she was smarter and more important then me. Yes, that is exactly what you should project onto your patients, who are also your paying customers.... No respect.
They tried to send me away and to come back a week later to get a filling despite my complaints of being in pain, headaches, and sensitivity to cold and heat. Just awful. I was so frustrated I started crying! (Because I'm not the type to yell at people...)
My suggestions for improvement:
1. Stop being untruthful to your patients. 2. Realize that a patient in a customer, which means you have to make me WANT to give you my money. When I get no information, lied to, and shrugged off I will STOP giving you my money. 3. I am only at the dentist because I am in pain. If wanted to walk around in pain then I would not be at your office every other day. Please do not tell me to take some advil and come back a week later. Is it not the moral obligation of your practice to help people in pain?! 4. Be more thorough. I should be at the dentist 3 times in a week because the Dr. was negligent. 5. Drop the self righteous attitude and worry less about your eyeliner and more about your patients well being.
Wellness.com does not provide medical advice, diagnosis or treatment nor do we verify or endorse any specific business or professional
listed on the site. Wellness.com does not verify the accuracy or efficacy of user generated content, reviews, ratings or any published