This office shows in the contract that you sign that they have hours up until 5pm for 20 quick 20 min appointments, and they will verbally tell you they have "after school appointments" available. However in reality they will NOT schedule you for any later than 3:45pm. Very difficult to even get an appointment at this time. When I mentioned to the desk girl that they should take a look at the fact that their main clientele is school aged and they obviously lacked in time slots to accommodate with out taking my child out of school early all of the time. She got snarky and told me "Not everyone has the same needs as you!". Okay I was sharing an observation, that there was an obvious lack of available appointments. I will be spending my $6,000 + on my next child to go else where. Yeah, they aren't cheap either. The girls who do the regular adjustments are very nice and helpful though.
They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better, they also were very helpful and worked around my busy schedule. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. The office was very easy to locate. I didn't have any trouble finding it at all. Not only did Dr. Richter do a wonderful job with my smile I was so pleased that all of my siblings have gone to her too for their orthodontic needs. You meet her as your doctor and leave as a close friend. Keep up the exellent job Dr. Richter and staff!!!
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