I would be weary of good reviews. I had an awful experience with this dental practice. My initial appointment was rushed. After completing full x-rays, the dentist (Dr. Kockhar) spent all of 2 minutes with me to tell me that I needed a crown and then in the same breath he said he could do a filling. I opted for the filling as it would be less expensive. The dental hygienist told me that he always does more dental work than is needed and that if were her mouth she would just get a filling. This should have been my first warning sign.
I scheduled my appointment to complete the filling. They called me the day of the appointment to ask if I could come early because I was the last appointment of the day. I rushed from work only to sit in the waiting room until my original appointment time. After they numbed my mouth, the dental hygienist said the dentist should be right in after I prep for a root canal and a crown. Classic bait and switch. I was so upset by this and decided to see schedule a future appointment with another dentist (Dr. Goodspeed) in the practice.
I then left a message for Dr. Goodspeed asking her to review my x-rays to determine the treatment plan and to share my experience. In the meantime, Dr. Kochhar called the next day only to defend his dental practice and to tell me that I have a trust issue. Obviously this was completely unprofessional and a complete waste of my time and I made sure to state that to this dentist as was quite blunt in doing so. As if that wasn’t bad enough, Dr. Goodspeed called me the following day to state that she would work on me only if I apologized to Dr. Kochhar. This practice is completely unprofessional. I would never recommend them to my worst enemy.
I was completely unhappy with the sub par attitude of the women at the front desk. They were unethical in their billing. I told them about my inability to pay a ton of money on elective procedures, they assured me this would not be a problem. When I arrived it was as if we had never had the discussion. They charged me an additional $85! I will NEVER Give them another dollar, or any more of my patronage. I would be weary of good reviews, as they are likely written by their employees.
They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. The office was very easy to locate. I didn't have any trouble finding it at all.
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