There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. I did experience some pain that I felt could have been avoided, but it wasn't too bad. They try to keep the restrooms stocked, but sometimes they run out of stuff. I have had to ask them a few times to re-stock. They were very polite and helpful and made sure that I had everything I needed. I love that they never cancel their appointments last minute here. I can always count on them to be there for me.