State of Maine Rule Chapter 9 in section 02-313 for Board of Dental Practice, Unprofessional conduct under 32 M.R.S.A. 1077(2)(F) - C. The obtaining of any fee by fraud or misrepresentation. In June 2016 my son was evaluated for a dental procedure. In July, x-rays taken 2 months prior were forwarded and verified received by the Mark Lucier's office. In July, the Dental office submitted an estimate to the ****** of $1,880 with $1,218.50 being the out of pocket patient responsibility. The procedure was scheduled for October 21, 2016. In September prior to the procedure the ****** met with the Dentist again to ensure that the pre-auths and estimate was good. The Dentist confirmed and took half payment. After the procedure, the ****** received a bill for $4,470 with a patient responsibility of $3,434.60 (more than double the original estimate). The ****** asked why there was such a discrepancy - The dentist confirmed that the x-rays sent were never consulted in preparing the estimate. In addition, the dentist charged for another x-ray and performed a significant portion of work that could have been deferred (cleaning) or was not needed (Space Maintainers, already had a previous dental consult on this and deemed recommended but not needed). The ****** tried to negotiate a smaller bill in which the dental office refused and threatened collection. The ****** felt forced to accept a no-interest term for the full amount. Then, a month after this bill, the insurance called and explained that anesthesia would not be covered and would be another $2,980.80 that was completely the patient responsibility. The ****** had previously asked specifically about anesthesia and was assured multiple times that proper pre-approvals had been gotten. Futher, the anethesia practice advised the ****** specifically that the pre-approval could only be done by the dentist, leaving the ****** at the mercy of the dental practice. When the ****** asked about this additional charge, the practice admitted that they never called Anesthesia directly, ignoring the ****** specific request to ensure proper pre-approvals. This practice has shown a level of incompetence that should be studied. The ***** feel, at a minimum, that Mark Lucier obtained his fee by fraud and misrepresentation when he refused to correctly provide an estimate using the dental exam and x-rays available to him. Had he utilized the available information, he would have provided a different and more accurate estimate.
Dr. Lucier was the only dentist in the state that was willing to fix my young daughter's diseased tooth. Every other dentist I met with told me it wasn't worth fixing and wanted me to pull it. I couldn't disagree more with the previous reviewer. Dr. Lucier is the nicest dentist I've ever met with and my daughters new tooth looks like brand new.
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