I went here and was not told that I had cavities until I went to check out and the receptionist said I needed to make an appointment for it. Then was told I had not only one but four. After another bad experience here I decided to go to a different dentist. They informed me that I had no cavities at all.
Dr. Pollo is wonderful. The problem with this practice is not the competency of the dentists or hygenist, it's the awful office staff and their business manager.I have experienced outrageous mistakes in billing, the ineptitude of the staff to file dental claims in an expedient and reliable way. Now my friend has had a claim against her and her husband for $<url removed> because the idiots did not file the claim with CAREFIRST ( really!) correctly. The business manager turned the bill over to collections a year later when it was obviously her error. I have advised my friend to seek counsel.
I am going to refer everyone I know here. I absolutely love this place. I used to have crippling dental fear, and Dr. SIngh is by far and away the best dentist I've ever had. I've had quite a bit of major work done by him, and each experience, although I was scared, was pleasant and painless (aside from the VERY minimal pain from the novocaine). They were so happy to answer each and every question I had. They also encouraged me to call if I need any more answers in the future. They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting. I got an appointment quickly. I've never had to wait too long. They go out of their way to make everyone feel equally respected and cared for. I've seen client favoritism at some of the other places I've been, and I really appreciate the extra effort they make to avoid that here.
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