My poor husband has had severe sore throat, heartburn, and canker sore issues for YEARS now, so he went to Dr. Durante, who performed a tonsillectomy/adenoidectomy.
After the surgery, my husband was in intense pain.
When Durante called for a post-surgery follow up, my husband asked me to talk to the doctor for him because it hurt to talk. Dr. Durante REFUSED to speak to me on the phone, although my husband was right next to me - saying "it doesn't hurt that bad, put him on the phone."
Shortly after surgery, my husband became ill with ulcerative pharyngitis (canker sores down his throat). Durante did a culture on a TUESDAY, and gave him penicillin to hopefully combat the infection. My husband worsened and couldn't even swallow WATER by Friday, but we still heard nothing from the doctor, so he called the office to see if the results were ready. After making him drive to the office, Durante said "oh no wonder why penicillin wasn't working, you have staph infection!" We spent 5 days in the hospital with IV fluids and an antibiotic cocktail.
Now, not only does my husband STILL get sore throat, heartburn, and canker sores constantly, but now he also has a continuous steam of phlegm that pours down his throat, which Dr. Durante attributes to the surgery. He has no other advice for my husband, and he CONSISTENTLY plays down my husband's symptoms like there's nothing wrong. My husband has an upcoming appointment with another doctor, and I'm happy to not have to deal with Dr. Durante anymore!
The services of the doctors is great, and I keep going back because doctor Patel is excellent. However, the receptionists are what gives my review such a low rating. They completely ignore you when you try to check in, sometimes making me wait for 10 minutes before acknowledging my existence. Then, as if I just showed up, they tell me that I am five minutes late for my appointment. Some etiquette is necessary.
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