Dr. Santos is a good doctor, however his secretarys are LAZY! I dropped off information needed for 2 referrals to see Neurosurgeons for my broken neck that needs surgery in a week and a half. I did all the work for them, the names, addresses, NPI #, ect. all they needed to do was send a fax to my insurance company with clinical results along with it. They did not do it! After countless attempts to get a hold of them (the least they could do is answer the phones, like I said before LAZY!) I had to wait the weekend to speak with someone. Once I got a hold of them it still took them the entire day before it was sent to my insurance company INCOMPLETE they did not send the clinical studies which it plainly says right on it! So I'm now scheduled for Pre-Op tomorrow which will most likely get canceled because of the lack of urgency, lack of professionalism, and lack of care for their patients, and pure LAZINESS! This is not an ingrown toe nail i'm complaining about.... it's my life!!!!! I'm sick of waiting over an hour to see the doctor every time i have an appointment and this just crosses the line. I will be looking for a new doctor once i'm back on my feet after the surgery, that is if Dr. Santos Secretarys can get the referral done for my surgery!
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