Stephenson Bernie DDS - Service Ratings
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Stephenson Bernie DDS
1400 Fawcett Parkway
Nevada, IA 50201
Consumer Feedback
Service
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Expertise
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Recommended
Value
Poll Responses for Service
4.5 Star Average Based on the Following 14 Poll Questions:Did you have to wait long after you arrived for your appointment?
Asked 2 times
Answered "No, they were ready for me right after I arrived." (100% satisfaction) 2 times
Does this provider offer flexible appointment times?
Asked 3 times
Answered "Somewhat, but it's still difficult to get an appointment" (60% satisfaction) 1 time
Answered "Absolutely! I never have a problem!" (100% satisfaction) 1 time
Answered "Yes" (80% satisfaction) 1 time
Does this provider adhere to the customer is always right policy?
Asked 2 times
Answered "Yes, they listen to all complaints and make every effort to correct the situation." (80% satisfaction) 1 time
Answered "Sometimes, but not always" (60% satisfaction) 1 time
Was this provider sympathetic to your situation?
Asked 2 times
Answered "Yes! They went above and beyond to make me feel special and respected" (100% satisfaction) 1 time
Answered "Yes, they were sympathetic and caring" (80% satisfaction) 1 time
Does this provider promptly return your phone calls?
Asked 1 time
Answered "Definitely! They always call me back very quickly!" (100% satisfaction) 1 time
Were you provided with payment plan and fee information before your dental treatment was scheduled?
Asked 1 time
Answered "Absolutely! They explained everything in detail and made sure I understood before my procedure" (100% satisfaction) 1 time
Does this provider ever overbook appointments here?
Asked 1 time
Answered "Never! They have lots of business, but they do such a great job of never overbooking." (100% satisfaction) 1 time
Did the staff call you to remind you about your upcoming appointment?
Asked 1 time
Answered "Yes, they called me a few days before my appointment" (100% satisfaction) 1 time
Did this provider leave you unattended for an extended period of time?
Asked 1 time
Answered "I was left alone for a while, but it wasn't too long" (60% satisfaction) 1 time
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