We stated out getting great service but now we are wondering what is up. My husband had his top teeth pulled here in preparation for partial dentures and was very happy with the care he recieved. Unfortunately, that was six months ago and he still doesnt have his dentures. We have called repeatedly, left several messages and even went to the office but still have no idea when the Dentist will proceed in the process of fitting my husband for dentures. Dr. Hindley visited with me and was very apologetic but my husband has been without his top teeth now for 6 months. This is not acceptable.
It's always bugged me when other dentists' I've visited didn't take the time to really examine my teeth. I didn't encounter that here at all, they made an extra effort to inspect my teeth very thoroughly. I love how attentive they are here. Even when notified that they have a personal phone call, they always wait to take it later. Their full attention is always on me and it makes me feel special. They have some of the best customer service I have ever seen. Putting their customers first is definitely a priority here and it shows. Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. I'm always amazed at how considerate and concerned they are for my well-being. Their advice is always wonderful and completely unbiased.
They make an extra effort to get to know their patients and find out what they need. They always remember me and make me feel very important. Not only did I find a parking spot right away, but I knew my car was safe because the spots were designated and close to the entrance. Everyone in my community knows that they are the absolute best in the field. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on.
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