Not only do they never postpone my appointment, they always try to get me in as soon as possible. I love that I can always get an appointment right away, and I never have to worry about them rescheduling it. They are an absolute expert in the field. I would never feel unsafe or apprehensive in their care. I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. I was hoping to get some sample toothbrushes or toothpaste after my appointment, but I didn't get anything. One thing I noticed about their office was how absolutely fantastic it smelled. They must clean or sanitize all the time.
We stated out getting great service but now we are wondering what is up. My husband had his top teeth pulled here in preparation for partial dentures and was very happy with the care he recieved. Unfortunately, that was six months ago and he still doesnt have his dentures. We have called repeatedly, left several messages and even went to the office but still have no idea when the Dentist will proceed in the process of fitting my husband for dentures. Dr. Hindley visited with me and was very apologetic but my husband has been without his top teeth now for 6 months. This is not acceptable.
It's always bugged me when other dentists' I've visited didn't take the time to really examine my teeth. I didn't encounter that here at all, they made an extra effort to inspect my teeth very thoroughly. I love how attentive they are here. Even when notified that they have a personal phone call, they always wait to take it later. Their full attention is always on me and it makes me feel special. They have some of the best customer service I have ever seen. Putting their customers first is definitely a priority here and it shows. Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. I'm always amazed at how considerate and concerned they are for my well-being. Their advice is always wonderful and completely unbiased.
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