I chose this provide for braces based on price and the fact he was located on other islands. BIG mistake! I was told by him directly that getting the bottom braces installed while on another island wasn't a problem. Made the appointment but their office said they don't do that! I had to throw a fit to get them to, not professional and it took another 2 weeks for it to be done. And getting a apt here on the island we live is just as bad. They want me to take my child out of school, drive to Kahului for a five minute apt. STUPID. One good note, is that Dr. Tom is very pleasant and explains things thoroughly.
I could tell that they took pride in their office's appearance. It was very well organized and well taken care of. When comparing them to others I have visited for the same condition, they are among the best I have seen. All the equipment at this office seems very safe and current. Everything looks well taken care of and fairly new. I've been places before where they were argumentative and angry, so I was nervous that I would encounter that here as well. Instead, they were very calm and understanding the entire time. I could tell they really care about everyone who visits them. I never have to worry about them overbooking appointments. They definitely believe in quality over quantity here and it is much appreciated.
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