I went in for an emergency appointment. I arrived at 8:50 and there were about 10 people in the waiting room. I thought I would be there all day! It only took about 30 minutes to get an xray and about another 20 to see the doctor. I cannot stress enough how caring, sweet, happy the staff was the entire time. There was not one crusty employee. They made me feel comfortable and wanted although I did not have insurance. I give praise to Dr. McNaughton and his team.
It's always uncomfortable having to sit through a dental procedure when they use really cold or hot water to rinse your teeth, but they didn't do that here. They made sure that I was comfortable with the water's temperature. Not only were they able to provide everything they promised me, they went above and beyond and exceeded my expectations. They would never suggest that I buy something that wasn't necessary, and never pressured me. They were always very considerate and professional. They're really great about taking their time with me, and they don't mind answering my questions. I've never felt like an annoyance to them no matter how many questions I have. Their primary concern is my safety and comfort, and they always take the time to address every concern of mine immediately.
They were so kind and attentive to me. I didn't have to worry about them arguing with me, or contradicting what I had to say, which has been a problem for me at other places. I've never seen a dental office that cares about their patients more than they do. They've never pressured me to get dental procedures I don't need, and they always have my best interest in mind. I was completely at ease during my appointment here. They went to great lengths to make sure I was completely relaxed and comfortable the entire time.
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