Charlotte Dugan, MD - Service Ratings
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Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Value
Poll Responses for Service
4 Star Average Based on the Following 41 Poll Questions:Does this provider offer flexible appointment times?
Asked 2 times
Answered "Somewhat, but it's still difficult to get an appointment" (60% satisfaction) 2 times
Does this provider ever overbook appointments here?
Asked 4 times
Answered "No, They definitely believe in quality over quantity and allow more than enough time in between appointments" (80% satisfaction) 3 times
Answered "All the time! the waiting rooms are always packed and It seems as if they are more concerned about quantity over quality" (20% satisfaction) 1 time
Does this provider always take that extra step to make you feel special?
Asked 5 times
Answered "Yes, I always enjoy my appointments" (80% satisfaction) 3 times
Answered "Absolutely, they always make me feel like I'm their only patient." (100% satisfaction) 1 time
Answered "No, I don't think they appreciate my loyalty" (40% satisfaction) 1 time
Did you spend a lot of time in the waiting room at this provider's office?
Asked 5 times
Answered "No, my appointment started at the scheduled time" (80% satisfaction) 4 times
Answered "Absolutely not! I was seen right away!" (100% satisfaction) 1 time
Did this provider show attention to detail?
Asked 3 times
Answered "Absolutely! They are always very careful and meticulous" (100% satisfaction) 3 times
Does this provider remember you by name?
Asked 2 times
Answered "Sometimes, but not always" (80% satisfaction) 1 time
Answered "Every single time, even if it's been months since my last appointment!!" (100% satisfaction) 1 time
Has this provider ever cancelled your appointment on you last minute?
Asked 2 times
Answered "Never, they are very reliable." (100% satisfaction) 2 times
Did you have to wait long after you arrived for your appointment?
Asked 2 times
Answered "No, I didn't have to wait very long" (80% satisfaction) 2 times
Does this provider have helpful information available online?
Asked 1 time
Answered "Yes" (80% satisfaction) 1 time
Does this provider welcome questions?
Asked 2 times
Answered "Absolutely! They are happy to answer all of my questions" (100% satisfaction) 1 time
Answered "No, They dismissed my questions as unimportant" (40% satisfaction) 1 time
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