I'm not one to write reviews but I felt compelled to write about this experience. Upfront I'll say the staff was fairly pleasant and reasonably friendly so we had no problems there. The problems lies mainly with how this facility is run. In a sentence, it is a denture factory/sweat-shop. The first bad experience was when I tried for two weeks to get someone from Affordable Dentures on the phone to make an appointment for my 80-year old mother to have new dentures made. I left many messages with no returned call. I finally got someone on the phone and made the appointment on a day my wife had her doctor's appointment 30-minutes away from Affordable Dentures in Commerce, GA. The only things I was told to prepare us for the upcoming terrible experience were we had a 9:00AM appointment and we could pick up my mother's dentures the same afternoon. Sound good so far; please read on.
My mother, my wife, the dog and I all loaded up for the two-hour drive. We arrived at 08:30 AM for a 09:00 AM appointment. Still waiting in the Affordable Dentures waiting room at 10:30AM, I told my wife to depart for her 11:15 doctor's appointment. My mother was finally called at 10:45 to have her impressions taken for her new dentures. At this time, they made my mother pay ($1395) for her new dentures. Read on and you'll see why they make you pay upfront rather than when you actually get your dentures.
After having her impressions taken, my mother was told to return again at 12:30. The problem was my mother and I had nowhere to go since my wife is still at her doctor's appointment with the car. To make matters worse, they kept my mother's old dentures so now she's walking around with no teeth so we remained in the waiting room. My mother was finally called back at 1:15PM (wife returns with car and fast-food lunch at 1:20). The dentist only checked how she liked the denture teeth but they had not made the actual gum portion of the dentures. She was told to return again between 3:00 - 4:00 PM. My mother (now with her old dentures) and I eat a cold lunch around 1:45PM. Thinking we could somehow escape this torture and get away before 4:00PM if we returned early, we returned to the waiting room at 2:30PM. My mother's name was finally called at 6:00PM (that's right 6:00PM). We departed Affordable Dentures at 6:30PM for the return two-hour drive home.
After all this, my mother was not pleased with her new dentures because they weren't fitting well and the teeth had a lot of hard residue on the teeth. After two attempts by the dental assistant to correct these issues ,she was told to try them for a while and make an appointment for a free adjustment if needed. There were many people in the waiting room with us throughout the day waiting a vey long time to have their new dentures adjusted. It's difficult to imagine someone would knowingly subject themselves to this type of abuse. I would not wish this experience on my worst enemy.
While Affordable Dentures is much less expensive than going to a regular dentist's office, their dentures come with another kind of price. I think the experience could have come closer to being worth the day's aggregation if the dentures were made well but they were not. Because of the horrible experience and the fear of a repeated experience, my mother refuses to go back. Because they don't fit well and the teeth have some sort of residue on them that won't come off, she cannot use her new dentures. I have no doubt we would have given up on the entire process sometime during the day if it were not for fact my mother had already paid earlier in the morning. I would not recommend them to anyone unless they have no other option.
I thought that everyone on the staff was very nice and friendly. I did feel welcomed during my visit. Everything they told me in the beginning ended up turning out exactly the way they said it would. They were able to provide me everything they promised me. I've never doubted their abilities. Their office was nice and quiet. I was worried it would be overly loud but it was fine. They didn't call me to remind me about my upcoming appointment, but I really didn't need a reminder. It would've been nice if they had called me but it wasn't essential. I was worried that I was going to be in a lot of pain when I left my appointment, but I wasn't at all. I felt absolutely fantastic and my mouth felt very clean.
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