I spend a little too much time in the waiting room. I've waited longer at other offices, but I was hoping to be seen sooner. Every time I'm put on hold here I have to wait quite a while for them to get back to the call. Although I have had to wait longer at other places, I was still pretty unimpressed with their phone etiquette. I was given a brief greeting when I walked through the door, but no one made any sort of effort to help me. I felt ignored. I've never seen a dental office that cares about their patients more than they do. They've never pressured me to get dental procedures I don't need, and they always have my best interest in mind. Their prices were pretty high, but I've had to spend more at other places.
Everyone has heard my raves already about this dentist. They are so amazing, I just want the world to know! I was worried that the veneers and fillings I got would fall off quickly, but they lasted exactly as long as they were supposed to. They did a good job putting them on. Whenever I make an appointment, I'm always confident that they're going to be ready for me at my scheduled time. At other places I've been to, it's always bothered me when they postpone my appointment, but they've never done that here. Every time I had a concern, or if I called to ask a question, the staff made me feel like I shouldn't have called. They weren't helpful at all. This provider has helpful information available online, but its hard to find. I wish they had more of an online presence.
They always explain every aspect of my dental procedures to me. I never have to worry. The restrooms at this provider's office were clean and well-maintained. You could tell that they cleaned them regularly. They have really great customer service here. They always put their customers first, regardless of the situation. They were very polite and helpful and made sure that I had everything I needed. The staff was very helpful no matter how many times I called with a question or concern. They never made me feel uncomfortable for asking any question.
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