Save yourself a lot of drama and avoid this place. They took my 700.00 and replaced a veneer that came off within 24 hours and again within a week. Low end tools, questionable sanitation, they do not have state of the art tools, cements or service. They are closed on Friday. When I called about the veneer coming off while I was at an important business meeting, they suggested I used super glue on it until they could see me. The chairside assistants are poorly trained, the follow-up and call backs are non existent. Dr Carlos is a likable enough woman and may be an excellent dentist but she is held back by inexperienced help, old tools.
I was in excruciating pain during my entire procedure. They had absolutely no compassion for me. They are rude and unfriendly. There's no way I'll ever be back to this provider. I've never run across such a poorly trained office! I question the ability of professional staff (and I use that term loosely.) The dentist was overheard to ask the staff how to mix for a crown application. The dentist had to have the staff change the drill bits, her hands were shaking so badly she was unable to do for herself. The oral surgeon they bring in should not be practicing either. DO NOT, I repeat, DO NOT seek treatment here. Their practices are barbaric! This place is a lawsuit waiting to happen.
This office was quite unprofessional with staff goofing around more so than paying professional care to patience. What was worse was the procedure I needed done, a root canal, the dentist could not do it and wanted to refer me ~25 miles away to a specialist dentist in Sarasota. What an inconvenience. Instead of going to his associate firm, I simply found a more qualified dentist and office. That is the good news, I found a much better dentist. But the bad news is, I settled my bill in full with them 100% paid in their office before leaving and now we are fighting over a $47 bill that they sent me months after being done with them and they will not provide proof I owe that money. I have asked for an accounting balance in writing showing how I could owe $47 more after several months of having no balance and being paid 100% and they did not respond. They did worse. I received a letter from a collection agency in Ohio. It's turned into a huge fiasco. So, my recommendation, until they learn how to operate professionally and properly, run to a more qualified dentist. I gave these guys the benefit of the doubt during my first few visits, but in the end dealing with them is a total disaster and pain in the a$$. Nice office staff do not make them a professional or well qualified operation to deal with overall. I'm calling them again tomorrow and will ask for a full accounting balance (proof), and will certainly pay it if I owe it but I cannot see how that is possible unless they are fabricating a charge, but I bet they'll make some bogus excuse to not provide it or come up with some magic accounting to inject the charge back into the earlier fees that have been paid in full. Next I am going to consumer affairs in Ohio and Florida, and if that does not help, an attorney if they won't provide the proof and continue to harass me via the collection agency. These idiots could just provide me proof and I'll pay it but they have not and appear to be operating using questionable accounting practices, at least by my experience so far.
Wellness.com does not provide medical advice, diagnosis or treatment nor do we verify or endorse any specific business or professional
listed on the site. Wellness.com does not verify the accuracy or efficacy of user generated content, reviews, ratings or any published