My main concern is the cleanliness of the office. It's not very clean per se and everything is OLD. the tools that hang on the table near your chair didn't have plastic on them and I have never seen that before. Every other office I have been in changes out plastic and keeps a plastic type cover over the area where the dentist holds the drills and such. this area is touching your mouth. so it makes sense to do that. they do not do that. not a good sign and im nervous about what else they do not protect. I cant say this will be my regular office. As far as the chair side manner ... I would say that it was a little difficult getting my point accross and they didnt seem to want to get down to all my issues and why I was there at once. "we can deal with that later" was more or less the attitude. The doctor addressed that one thing, regardless of what I wanted to mention in regards to the full background of my mouth and sent me on my way. I get it ... but also as a new patient, that doesnt put me at ease that next time you are going to want to listen. I will update my rating after going some more...if I can stand the fact that the tools are not covered in plastic.
I thought that everyone on the staff was very nice and friendly. I did feel welcomed during my visit. When comparing them to others I have visited for the same condition, they are among the best I have seen. The toothpaste they used during my cleaning tasted great. It made the experience that much better. They always make sure to return my phone call as soon as possible. They've never left me waiting. They really go above and beyond to make me feel special. I've never been anywhere that seems to care more about their clients than here. the whole staff goes above and beyond to help me and my needs.
They could have done a much better job cleaning their dental equipment. It wasn't too filthy but it wasn't very clean either. I was somewhat uneasy during my appointment. I was never able to fully relax. I was given a brief greeting when I walked through the door, but no one made any sort of effort to help me. I felt ignored. There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking. My appointments get canceled here a lot. I usually just go to someone else in the area because I can't count on them ever.
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