Before they even scheduled my treatment, they went over in detail all their different payment plans and exactly how much my procedure would cost. It was nice knowing exactly how much I was going to have to pay beforehand. They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. The waiting area here is extremely spacious. There is never overcrowding and everything is spaced appropriately. They made the extra effort to make sure every question and concern I had was addressed.
I've gone to this office since I moved to The Shores as a child. After a while, my mother switched me and herself to another dentist after receiving an attitude from the staff. I ended up returning as a patient to this office and now as an adult I see why my mother would rather go without dental care than see them again. I have not been in their office since 2009 because of a lack of insurance, but at my last visit I learned my wisdom teeth were impacted. They weren't bothering me and I couldn't afford the procedure, so I forgot about it. They did begin to bother me a few months ago and so I decided to try to get in at Shands.
I call to have a referral sent to Shands, and I was told the woman in charge of referrals was out to lunch but would be notified and they would call me to confirm it had been sent. It was nearing 5PM and I had heard nothing from them, and I had originally called around 1PM. I received and attitude that "it took a while and we're busy". If that's the case, don't promise me a follow-up phone call.
Shands told em to call them in January to schedule a March appointment. I get a hold of them and they have no record of my referral. I call Marion Dental Group back and when I explained my situation the girl's first response was "We don't normally send referrals to Shands." Which is probably true. But I have no insurance and they're the only oral surgeon I can almost afford. After confirming that yes, I wanted my referral sent to Shands, could she please check it was sent, I was put on hold for a few minutes and she comes back with "*sigh* It was sent out November 14." "Well, they didn't get it, can you please re-send it?" I really didn't ask much of her, they really need to watch their mouths.
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