Patients are loyal to doctors because of two things: 1) His/her knowledge, education and expertise; and 2) A friendly, welcoming environment. While Dr. Jay Martin DDS has the experience, his staff leaves a lot to be desired.
To say that Trish is rude would be an understatement. Apparently, I'm not the only one with that impression as I've seen numerous complaints about her online. It's a shame because Dr. Martin is losing customers on account of her attitude; and frankly, I don't even think he's aware there's an issue since Trish is the gatekeeper.
I was a few minutes late to my appointment due to construction and poor road conditions related to the weather. Trish berated me like I was a child, telling me she didn't want to hear my excuses. She need only look out her office window to see the lane of cars lined up due to the traffic light, rush hour and revised traffic patterns due to the new bridge project at Fox Hill.
I was scheduled for a cleaning, X-rays and review by Dr. Martin. The X-rays and Dr. Martin would amount to the same time I was tardy, so I told her I'd defer those and proceed forward with the cleaning only. She responded that that would be unethical (she clearly doesn't know the meaning of the word) and that we could only do the X-rays, which take 5 minutes, despite me having nearly 35 minutes of my allotted appointment time remaining.
In fact, the only positive reviews are generated on demandforce. Tons of them; too many to actually be legitimate. I went to the demandforce website and found posts about their "shady" services. Mary H., writes "On reviewing one dentist I know had been in town since 2010, found there were reviews from 1990s. He hadn't even been a dentist then. Would not trust these reviews." And there are many more reviews like Mary H's. So, it's fairly safe to assume the 724 5-star reviews Dr. Martin's office has received on the site are a farce.
Needless to say, I'll be bringing mine and my son's dental care elsewhere. Additionally, something for Trish et al to consider - word of mouth equity as McKinsey calls it, is extremely important to retention rates and highly influential. Negative interactions with a business are spread to twice as many people as positive ones.
I have been going to this dentist for over ten years. Dr Martin and his team are wonderful. There was a period of time that one of the front office staff was difficult. That was addressed a few years ago. I was able to work through it. I am one of those people who is very squimish about a dentist.I would highly recommend Dr Martin and his team.
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