They really go above and beyond to make me feel special. I've never been anywhere that seems to care more about their clients than here. I got an appointment quickly. I've never had to wait too long. I thought that the chairs they had in the waiting area were so-so. I didn't mind waiting but they weren't super luxurious. They have really great customer service here. They always put their customers first, regardless of the situation. I was satisfied with my visit and would use this office again. I left feeling encouraged.
I was left in the appointment room by myself, but they eventually returned. I was glad that they were located in a safe neighborhood.. They had a couple of interesting magazines, but their selection wasn't very impressive. Their staff was not friendly at all, I didn't feel welcome there. The docs and nurse practiioner were fine, but the staff needs to work on their customer service skills.
My visit went well until I informed the staff member in the allergy dept. that my insurance company informed me" I have a hypoallerginic allotment and all I needed was my allergist to fax a perscription or recomdation for these products." Well they were more than happy to give me a book which had products for sale on a previous visit. When I asked them to fax this recomendation, they were not very willing at all and even said it was alot of work and I should fax it somewhere else. I feel this was very in approiate and a FAX how hard is that. Its not like the paper was costing the associate. I was very discussed with the whole situation.
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