I could tell that they took pride in their office's appearance. It was very well organized and well taken care of. They made sure that their qualifications were obvious. I was confident that I was under the care of a professional. I don't think I have ever been put on hold here for a long time and am so impressed with how quickly all of my questions are answered. There's nothing worse than having to wait on hold for a half an hour just to get someone to talk to you. They were so kind and attentive to me. I didn't have to worry about them arguing with me, or contradicting what I had to say, which has been a problem for me at other places.