It is obvious that their office is cleaned regularly. It was fantastic. I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. It was nice to hear how much the staff respected them. It made me that much more confident that I was under the care of a professional. I don't know of anywhere else that would've taken better care of me. I had a great experience.
I didn't consider their waiting area chairs to be too comfortable. I would have preferred to wait in something a little nicer. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. They were ready to see me when I showed up for my appointment. I never had to wait for them to show up. Sometimes, I have to persuade them that I have an important concern that needs their attention. There have been times that they've paid attention to my concerns, but not many. When I first opened the door to their office, I noticed a faint but distinctly foul odor. It wasn't unbearable, but it definitely wasn't enjoyable.
The service received from the provider is quality care. However, my experience today with the front desk staff and office manager was unplesant. The front desk staff Ms. Gomez was rude and unprofessional and should not have patient contact. I was suprised to know that some how this is tolerated at the office because when I complained to the office manager Maggie her response was "this is not the first time she has been rude". This rude individual began to argue with me at the front desk then proceeded to discuss this isssue infront of me to another staff member.I made a wriiten complaint but somehow I believe it will end up in the garbage because this office manager who I submitted it to seemed to have no interest she acted as if I added the work load.Once again..good service from the Doctor horrible and unprofessional service from desk personnel.
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