Eugene Melvin Jr, MD - Service Ratings
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Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Value
Poll Responses for Service
4 Star Average Based on the Following 29 Poll Questions:Did this provider ever postpone your appointment?
Asked 1 time
Answered "Not at all! They always try to get me in as soon as possible" (100% satisfaction) 1 time
Does this provider treat every client equally?
Asked 3 times
Answered "Definitely, they make everyone feel equally respected and cared for" (100% satisfaction) 2 times
Answered "Yes, they don't show favoritism" (80% satisfaction) 1 time
Did they follow up with you after your appointment?
Asked 2 times
Answered "Yes." (80% satisfaction) 2 times
Did this provider rush your appointment?
Asked 2 times
Answered "No, I was able to ask as many questions as I wanted" (100% satisfaction) 2 times
Did this provider promise services he/she couldn't provide?
Asked 4 times
Answered "No, they were able to provide everything they said they would" (80% satisfaction) 2 times
Answered "Yes! They couldn't do anything they told me they would be able to" (20% satisfaction) 1 time
Answered "Not at all! They exceeded my expectations" (100% satisfaction) 1 time
Does this provider always put the customer first?
Asked 1 time
Answered "Absolutely! They have some of the best customer service I have ever seen" (100% satisfaction) 1 time
Does this provider leave you on hold for a long time when you call?
Asked 2 times
Answered "No, they are really great about answering the phone right away" (80% satisfaction) 1 time
Answered "Yes, it never fails. I'm put on hold forever when I call" (40% satisfaction) 1 time
Did you spend a lot of time in the waiting room at this provider's office?
Asked 1 time
Answered "The wait wasn't terrible, but it wasn't the best" (60% satisfaction) 1 time
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Asked 2 times
Answered "Not really. I had to schedule an appointment for most of my questions." (60% satisfaction) 1 time
Answered "Not at all! I had to schedule an appointment for absolutely everything!" (20% satisfaction) 1 time
Does this provider always take that extra step to make you feel special?
Asked 1 time
Answered "Absolutely, they always make me feel like I'm their only patient." (100% satisfaction) 1 time
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