While I think both Dr Walker & Dr Koeppel are fantastic doctors, Dr Walker in my experiences has not been the most patient with questions nor does he have the warmest bedside manner (my opinion). The office staff are ok, but also not the friendliest. I am somewhat suspicious of the many raving reviews on here of the office wait time and the office itself. The wait times are consistently extremely long...often over 1 hour past the appt time. And the office itself while clean "enough", is definitely not spotless and certainly not updated, it looks like it hasn't been touched since the 80s...especially downstairs. The wait & the waiting room would be enough to make me look for another practice, however, I think Dr Koeppel is an outstanding physician who is both skilled & highly respected and also friendly & patient. To me she is well worth the negatives that come with going to this practice.
All the parents in my community respect them, and recommended that I bring my child there. Their primary concern is what's best for me, and they only give me the advice that would benefit me the most. I got an appointment quickly. I've never had to wait too long. The restrooms at this provider's office were clean and well-maintained. You could tell that they cleaned them regularly. They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting.
They go out of their way to make everyone feel equally respected and cared for. I've seen client favoritism at some of the other places I've been, and I really appreciate the extra effort they make to avoid that here. I love that they always make sure I'm able to be with my child at all times. They go above and beyond to make sure my child and I are always comfortable. I got an appointment quickly. I've never had to wait too long. They don't always adhere to the customer is always right policy here. Although I have seen them apologize for some mistakes it doesn't happen very often. Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all.
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