John Ness, MD - Service Ratings
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Ness & Kelch
616 Universal Dr
Tallahassee, FL 32303
Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Value
Poll Responses for Service
4.5 Star Average Based on the Following 72 Poll Questions:Did they follow up with you after your appointment?
Asked 2 times
Answered "Yes, they made sure I had everything I needed!" (100% satisfaction) 1 time
Answered "I had a follow-up appointment, but I scheduled it." (60% satisfaction) 1 time
Was this provider sympathetic to your situation?
Asked 2 times
Answered "Yes! They went above and beyond to make me feel special and respected" (100% satisfaction) 2 times
Does this provider remember you by name?
Asked 4 times
Answered "Every single time, even if it's been months since my last appointment!!" (100% satisfaction) 2 times
Answered "Sometimes, but not always" (80% satisfaction) 2 times
Did this provider pressure you to purchase any unnecessary products during your visit?
Asked 3 times
Answered "Absolutely not! I was never uncomfortable" (100% satisfaction) 3 times
Was this provider late to your appointments?
Asked 3 times
Answered "Not at all, I showed up early and they were ready to see me" (100% satisfaction) 1 time
Answered "Sometimes, it was a little frustrating" (60% satisfaction) 2 times
Was it easy to make an appointment with this provider?
Asked 5 times
Answered "I waited longer than I wanted to, but it wasn't terrible" (60% satisfaction) 1 time
Answered "Yes" (80% satisfaction) 3 times
Answered "Yes! It was effortless!" (100% satisfaction) 1 time
Did this provider show attention to detail?
Asked 3 times
Answered "Absolutely! They are always very careful and meticulous" (100% satisfaction) 3 times
Did this provider promise services he/she couldn't provide?
Asked 5 times
Answered "Not at all! They exceeded my expectations" (100% satisfaction) 3 times
Answered "No, they were able to provide everything they said they would" (80% satisfaction) 2 times
Does this provider promptly return your phone calls?
Asked 5 times
Answered "Yes" (80% satisfaction) 2 times
Answered "Not really. I usually have to wait a long time" (60% satisfaction) 1 time
Answered "Definitely! They always call me back very quickly!" (100% satisfaction) 2 times
Does this provider welcome questions?
Asked 4 times
Answered "Yes, they don't mind answering my questions" (80% satisfaction) 1 time
Answered "Absolutely! They are happy to answer all of my questions" (100% satisfaction) 2 times
Answered "Not at all. They ignored my questions" (20% satisfaction) 1 time
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