The Doc is great, he also has an excellent NP working for him. Most of the time you cannot get in to see the Doc, becasue he is booked so I always ask for the NP. My problem is his support staff/front office. I always feel like I am bothering them just to check in, and afterwards when you leave its like its a bother for them to look up at the paper you have. And I am not the only one who says this, one day while I was waiting an older lady sat next to me and made a comment about the same thing. My big problem with the office is getting someone to answer the phone in the morning to get an appt. The past two times I called to get an appt, I was on hold for over 94min total. I keept hanging up after about 15 min and redialing thinking I was sttuck in the que. I wrote down the wait times so I bring it up to the Doc, not sure I will now. Like I said the Doc is great, the NP does a great job, the office staff is my concern
He's too busy. Can VERY rarely get in to see him, usually a partner. (But he does exist). My daughter was recently very ill and they wouldn't see her as she hadn't been seen in (only) <2 yrs. She would be considered a new patient and they weren't accepting new patients. She ended up in an Urgent Care Center and needed follow-up. Took me all day to find someone to see her that week. That's how you're treated if you're healthy?! Before the rest of my family switches Dr's (which we will be) I may make un-neccessary 'check-ups' to stay current with him in case I do get sick!
Their staff is very friendly and professional. They always take the time to listen to me. I know they really care about me and what I have to say. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. Their equipment was safe and well taken care of, which really says a lot about their standards of care to me. Every time I come here they always remember me by name and greet me as soon as I walk in the door, even if it's been months since my last appointment. They are so thoughtful and amazingly sweet, I just love this place.
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