The Doc is great, he also has an excellent NP working for him. Most of the time you cannot get in to see the Doc, becasue he is booked so I always ask for the NP. My problem is his support staff/front office. I always feel like I am bothering them just to check in, and afterwards when you leave its like its a bother for them to look up at the paper you have. And I am not the only one who says this, one day while I was waiting an older lady sat next to me and made a comment about the same thing. My big problem with the office is getting someone to answer the phone in the morning to get an appt. The past two times I called to get an appt, I was on hold for over 94min total. I keept hanging up after about 15 min and redialing thinking I was sttuck in the que. I wrote down the wait times so I bring it up to the Doc, not sure I will now. Like I said the Doc is great, the NP does a great job, the office staff is my concern
I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. I was seen almost as soon as I walked in the door. I didn't have to reorganize my day around my appointment at all. I've been other places that left me unattended for quite awhile, but not here. They would never leave me unattended and they always go the extra mile to make me feel cared for. Not only were they able to provide everything they promised me, they went above and beyond and exceeded my expectations. Dr. D'Amour is abosuletely a very caring physician. He has been our family doctor for over 15 years. We can't be more satisfied and happier.
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