Mary Kirker, MD - Service Ratings
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Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Value
Poll Responses for Service
3.5 Star Average Based on the Following 28 Poll Questions:Did you spend a lot of time in the waiting room at this provider's office?
Asked 4 times
Answered "No, my appointment started at the scheduled time" (80% satisfaction) 1 time
Answered "The wait wasn't terrible, but it wasn't the best" (60% satisfaction) 3 times
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Asked 2 times
Answered "Yes" (80% satisfaction) 1 time
Answered "Not at all! I had to schedule an appointment for absolutely everything!" (20% satisfaction) 1 time
Does this provider always take that extra step to make you feel special?
Asked 1 time
Answered "Not really, I've never seen them go above and beyond" (60% satisfaction) 1 time
Does this provider have helpful information available online?
Asked 2 times
Answered "Yes" (80% satisfaction) 1 time
Answered "Yes, but its hard to find" (60% satisfaction) 1 time
Does this provider always put the customer first?
Asked 3 times
Answered "Yes, they always put customers first" (80% satisfaction) 2 times
Answered "Definitely not. They seem to care more about themselves" (20% satisfaction) 1 time
Was this provider late to your appointments?
Asked 1 time
Answered "No, they were on time" (80% satisfaction) 1 time
Does this provider promptly return your phone calls?
Asked 1 time
Answered "Yes" (80% satisfaction) 1 time
Did this provider ever postpone your appointment?
Asked 2 times
Answered "Not at all! They always try to get me in as soon as possible" (100% satisfaction) 2 times
Has this provider ever cancelled your appointment on you last minute?
Asked 1 time
Answered "Never, they are very reliable." (100% satisfaction) 1 time
Does this provider adhere to the customer is always right policy?
Asked 3 times
Answered "Absolutely not!! They never listen to customers complaints and argue with them" (20% satisfaction) 1 time
Answered "Yes, they listen to all complaints and make every effort to correct the situation." (80% satisfaction) 1 time
Answered "No, it is their way or the highway" (40% satisfaction) 1 time
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