I took my almost two year old daughter to this provider, and none of the staff at this establishment so much as smiled at her. No one spoke to her whatsoever; there was absolutely zero acknowledgement of her as a person, let alone the patient in question. Despite billing itself as a family practice, this office was not at all catered to children. Other family practices have had a toy or two in the examining room, a mobile or something above the table to draw the child's attention. This office had nothing like that. My daughter was terrified of the staff before it even came time to do the physical, which was cursory, consisting only of an ear check, for which I was asked to pin my child to the table in the completely prone position--apparently, the doctor could not use an otoscope on a child sitting in a lap. The doctor, once again, did not interact with my child whatsoever. This office uses numbing cream and preemptive ibuprofen for innoculations to help with the 'pain;' they also employ an arrangement for the actual injecting process which involves one employee holding the child's legs, and two employees sticking her thighs on the count of three, while I was instructed to hold her arms. Once again, she was pinned to the table in the prone position. The doctor stated this was due to research having shown shots to be less 'painful' if performed at the same time. In my experience with my older son and other children, the 'pain' is less a problem than the FEAR, and as you may imagine, my child was absolutely terrified, shrieking in fear before even getting the injections. I would never take her there again, and I would not recommend it to anyone. This system does not allow me to give less than half a star.
I was completely at ease during my appointment here. They went to great lengths to make sure I was completely relaxed and comfortable the entire time. They were ready to see me when I showed up for my appointment. I never had to wait for them to show up. They always return my phone calls quickly. I always know that I'll get a prompt answer to my question.
Mary is very thorough, compassionate and well-informed. She is one of the few doctors I have been to that actually examines the patient, talks to the patient, and most importantly, listens to what the patient says. She is a brilliant diagnostician and has a great wealth of medical knowledge. I cannot believe anyone ever complaining about the staff or Mary. They are all tops in my book. chris h.
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