Did a staff member acknowledge or greet you when you entered?
Not at all. They saw me but didn't greet me at all
Does this provider offer any coupons, discounts or promotions?
Never. I don't think they care about helping their clients save money
Did this provider use excessive foul language?
Are you confident that this provider will continue working with you until a solution is reached?
Not really, sometimes I worry they're going to stop trying to help me
Were you able to relax during your appointment?
Not really, I was a little uneasy