The woman that worked the front desk was rude and dismissive of me. She treated me like dirt. I informed Dr. knox and just grunted and dismissed my complaint. Dr. knox fouled-up my paperwork so bad that the insurance company rejected the deviated septum submission and I had to pay for a second office visit so tahat he could retake photos and do a second exam. He wasted months of my time and cost me money that I shpould not have had to spend. I never had the surgery and just went on with my life. i do not know how he and his mean spirited staff can live with themselves.
Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. They are an absolute expert in the field. I would never feel unsafe or apprehensive in their care. Let me just say that this business is in one of the safest areas around and you will be pleasantly surprised at how lovely the surroundings are. They were so easy to reach in an emergency, they answered my call immediately. It is a relief to know that I can count on them to always be there for me when I need them the most. They really go above and beyond to make me feel special. I've never been anywhere that seems to care more about their clients than here.
They go out of their way to make everyone feel equally respected and cared for. I've seen client favoritism at some of the other places I've been, and I really appreciate the extra effort they make to avoid that here. I'm always amazed at how considerate and concerned they are for my well-being. Their advice is always wonderful and completely unbiased. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time.
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