Jay M Bernstein, MD - Service Ratings
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Pediatric Ophthalmologists
CUIMC/Edward S. Harkness Eye Institute
New York, NY
Israel Englander Department of Ophthalmology
New York, NY
Israel Englander Department of Ophthalmology
New York, NY
Israel Englander Department of Ophthalmology
New York, NY
25-15 FAIR LAWN AVE
FAIR LAWN, NJ 07410
Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Value
Poll Responses for Service
4 Star Average Based on the Following 33 Poll Questions:Has this provider ever cancelled your appointment on you last minute?
Asked 3 times
Answered "No, they didn't cancel on me last minute" (80% satisfaction) 2 times
Answered "Never, they are very reliable." (100% satisfaction) 1 time
Did you have to wait long after you arrived for your appointment?
Asked 2 times
Answered "No, I didn't have to wait very long" (80% satisfaction) 2 times
Does this provider offer flexible appointment times?
Asked 3 times
Answered "Yes" (80% satisfaction) 1 time
Answered "Somewhat, but it's still difficult to get an appointment" (60% satisfaction) 2 times
Does this provider always take that extra step to make you feel special?
Asked 3 times
Answered "Yes, I always enjoy my appointments" (80% satisfaction) 2 times
Answered "No, I don't think they appreciate my loyalty" (40% satisfaction) 1 time
Does this provider remember you by name?
Asked 3 times
Answered "Every single time, even if it's been months since my last appointment!!" (100% satisfaction) 1 time
Answered "Never, they can't even remember throughout my appointment" (20% satisfaction) 1 time
Answered "No, and they don't make an effort to even try" (40% satisfaction) 1 time
Did this provider seem irritated to be working with you?
Asked 2 times
Answered "Not at all, they were glad to help me with anything I needed" (100% satisfaction) 1 time
Answered "No, they were polite" (80% satisfaction) 1 time
Was this provider late to your appointments?
Asked 2 times
Answered "Sometimes, it was a little frustrating" (60% satisfaction) 1 time
Answered "No, they were on time" (80% satisfaction) 1 time
Does this provider adhere to the customer is always right policy?
Asked 1 time
Answered "Yes, they listen to all complaints and make every effort to correct the situation." (80% satisfaction) 1 time
Did this provider promise services he/she couldn't provide?
Asked 3 times
Answered "Yes! They couldn't do anything they told me they would be able to" (20% satisfaction) 1 time
Answered "Not at all! They exceeded my expectations" (100% satisfaction) 1 time
Answered "No, they were able to provide everything they said they would" (80% satisfaction) 1 time
Does this provider always put the customer first?
Asked 2 times
Answered "Definitely not. They seem to care more about themselves" (20% satisfaction) 1 time
Answered "Yes, they always put customers first" (80% satisfaction) 1 time
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