James Mancini, OD - Service Ratings
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Consumer Feedback
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Poll Responses for Service
4.5 Star Average Based on the Following 28 Poll Questions:Does this provider adhere to the customer is always right policy?
Asked 2 times
Answered "Yes, they listen to all complaints and make every effort to correct the situation." (80% satisfaction) 2 times
Did you have to wait long after you arrived for your appointment?
Asked 1 time
Answered "No, they were ready for me right after I arrived." (100% satisfaction) 1 time
Does this optometrist offer glasses repairs or adjustments?
Asked 2 times
Answered "Yes, they always help me out" (80% satisfaction) 1 time
Answered "Absolutely, the'll fix them right in front of you. No waiting necessary!" (100% satisfaction) 1 time
Was this provider late to your appointments?
Asked 1 time
Answered "No, they were on time" (80% satisfaction) 1 time
Did this provider leave you unattended for an extended period of time?
Asked 1 time
Answered "I was left alone for a while, but it wasn't too long" (60% satisfaction) 1 time
Does this provider have helpful information available online?
Asked 2 times
Answered "Yes, but its hard to find" (60% satisfaction) 1 time
Answered "Yes, but very little" (40% satisfaction) 1 time
Does this provider treat every client equally?
Asked 1 time
Answered "Definitely, they make everyone feel equally respected and cared for" (100% satisfaction) 1 time
Does this provider always take that extra step to make you feel special?
Asked 3 times
Answered "Absolutely, they always make me feel like I'm their only patient." (100% satisfaction) 1 time
Answered "Yes, I always enjoy my appointments" (80% satisfaction) 2 times
Has this provider ever cancelled your appointment on you last minute?
Asked 2 times
Answered "No, they didn't cancel on me last minute" (80% satisfaction) 1 time
Answered "Never, they are very reliable." (100% satisfaction) 1 time
Does this provider promptly return your phone calls?
Asked 2 times
Answered "Yes" (80% satisfaction) 1 time
Answered "Definitely! They always call me back very quickly!" (100% satisfaction) 1 time
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