Ernest Hook, DPM - Service Ratings
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1580 Creekside Dr
Suite 110
Folsom, CA 95630
Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Value
Poll Responses for Service
4.5 Star Average Based on the Following 54 Poll Questions:Does this provider always take that extra step to make you feel special?
Asked 2 times
Answered "Absolutely, they always make me feel like I'm their only patient." (100% satisfaction) 1 time
Answered "Yes, I always enjoy my appointments" (80% satisfaction) 1 time
Did you spend a lot of time in the waiting room at this provider's office?
Asked 5 times
Answered "The wait wasn't terrible, but it wasn't the best" (60% satisfaction) 2 times
Answered "No, my appointment started at the scheduled time" (80% satisfaction) 3 times
Does this provider promptly return your phone calls?
Asked 2 times
Answered "Yes" (80% satisfaction) 2 times
Was this provider sympathetic to your situation?
Asked 1 time
Answered "Yes, they were sympathetic and caring" (80% satisfaction) 1 time
Did they follow up with you after your appointment?
Asked 3 times
Answered "Yes." (80% satisfaction) 2 times
Answered "Yes, they made sure I had everything I needed!" (100% satisfaction) 1 time
Does this provider adhere to the customer is always right policy?
Asked 4 times
Answered "Absolutely, the customer is always right here" (100% satisfaction) 3 times
Answered "Yes, they listen to all complaints and make every effort to correct the situation." (80% satisfaction) 1 time
Was it easy to make an appointment with this provider?
Asked 2 times
Answered "Yes" (80% satisfaction) 2 times
Was this provider willing to stay open late to accomodate your needs?
Asked 1 time
Answered "Yes, they've stayed open late when I've needed help" (80% satisfaction) 1 time
Does this provider always put the customer first?
Asked 3 times
Answered "Absolutely! They have some of the best customer service I have ever seen" (100% satisfaction) 2 times
Answered "Yes, they always put customers first" (80% satisfaction) 1 time
Was this provider late to your appointments?
Asked 3 times
Answered "Sometimes, it was a little frustrating" (60% satisfaction) 1 time
Answered "No, they were on time" (80% satisfaction) 2 times
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